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Job Opportunity: customer service:Randstad

Job description:

job details

posted
   . Friday, February 07, 2020
location
   . melville, new york
job category
   . Administrative & Support Services
job type
   . temp to perm
working hours
   . 9:00 AM - 6:00 PM
income
   . US$ 13 per hour
practice
   . Entry Level
reference number
   . S_842945
phone
   . 631-427-1096
apply now

job description

The Customer Service Representative interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. You will also ensure the efficient and accurate entering of all requests into our computer system as well as documenting complaints and issues while providing superior customer service to members.

Job responsibilities:
Assist customers with transportation questions and concerns
Schedule, modify and cancel reservations as requested
Obtain and document details of any complaints being filed
Receive and document customer concerns -Ensure that all significant customer information is documented Policy Adherence
Attend all required meetings
Adhere to and ensures all company policies and procedures are maintained
Maintain an acceptable attendance and tardiness record Customer Service
Ensure accurate trip data input
Maintain a polite and courteous manner at all times
Demonstrate sincere personal commitment to producing high quality work
Refer unresolved customer grievances to designated department for further investigation and resolution
Promote a positive working environment

Working hours: 9:00 AM - 6:00 PM

expertise:
practice working in a high volume inbound call center
Excellent communication expertise
Computer proficiency (will complete a data entry assessment)

suitable education
High School

practice:
Entry Level

Appropriate qualifications:
Competency Statement(s) Accurate
capability to execute work accurately and thoroughly
Communication, Oral
capability to communicate effectively with others using the spoken word Communication,
Written - capability to communicate in writing clearly and concisely Customer Oriented - capability to take care of the customers' needs while following company procedures Interpersonal - capability to get along well with a variety of personalities and individuals Patience - capability to act calmly under stress and strain, and of not being hasty or impetuous Relicapability - The trait of being dependable and trustworthy

Please apply directly to stephanie.paganelli@randstadusa.com

Please join us for our Weekly Open House every Wednesday from 1PM - 3PM!

Randstad is a world leader in matching great people with great companies. Our practiced agents will listen carefully to your employment needs and then work diligently to match your expertise and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Discapability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

expertise

practice working in a high volume inbound call center Excellent communication expertiseComputer proficiency (will complete a data entry assessment)

qualification

Competency Statement(s) Accurate capability to execute work accurately and thoroughly Communication, Oralcapability to communicate effectively with others using the spoken word Communication, Written - capability to communicate in writing clearly and concisely Customer Oriented - capability to take care of the customers' needs while following company procedures Interpersonal - capability to get along well with a variety of personalities and individuals Patience - capability to act calmly under stress and strain, and of not being hasty or impetuous Relicapability - The trait of being dependable and trustworthy

responsibilities

Assist customers with transportation questions and concerns Schedule, modify and cancel reservations as requested Obtain and document details of any complaints being filed Receive and document customer concerns -Ensure that all significant customer information is documented Policy Adherence Attend all required meetings Adhere to and ensures all company policies and procedures are maintained Maintain an acceptable attendance and tardiness record Customer Service Ensure accurate trip data input Maintain a polite and courteous manner at all times Demonstrate sincere personal commitment to producing high quality work Refer unresolved customer grievances to designated department for further investigation and resolution Promote a positive working environment

educational requirements

High School

Skills:

Job Category: Other [ View All Other Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Melville, New York
Company Type Employer
Post Date: 02/14/2020 / Viewed 5 times
Contact Information
Company: Randstad
Contact Email: stephanie.paganelli@randstadusa.com


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